ems billing procedures, ambulance insurance claims billing, emergency medical codes

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Customer Service Representative (CSR)

Reports to: CSR Supervisor

Company Overview
Alexander Billing & Consulting is a professional organization that performs billing and consulting services for the Emergency Services industry. The Company offers competitive pay and a wide variety of benefits including: group health and dental insurance, vacation/sick pay, flexible schedules to support continuing education and professional development, life insurance, disability insurance, and other supplemental insurance policies.

Position Overview
The CSR is responsible for investigating and correcting submitted claims to insurance payors to ensure complete and prompt payment. Responsible for assisting the Accounts Receivable department in handling patient information, claims, and appeals. Must possess the capacity to complete assignments within required timeframe with accuracy and efficiency. Because the Accounts Receivable department personnel depend on one another to accomplish assignment completion, must be able to work in a team-effort environment and must be flexible to change within the assignment completion process.

The successful candidate will demonstrate and maintain a positive style and attitude in accomplishing the overall mission of Alexander Billing & Consulting, Inc: To provide superior auditing, billing and educational services to medical transportation providers in an efficient, professional, and ethical manner.

Primary Responsibilities:

Monitor patient accounts on a re-occurring basis to ensure the accounts are being paid and perform any necessary actions, i.e. insurance follow-up, call patients or complete other research, correct patient/insurance information in the system and any other duties required to get the accounts paid in full.
Monitor work flows on a daily basis and prioritize the work for accounts based on dates of service.
Ensure that ALL accounts are worked within 30 days of the date of service.
Perform data entry duties, which include updating patient information and patient payment arrangements in the company billing software.
When necessary, investigate MVA's and victim's of crime through local authorities to obtain auto accident reports, legal records and any other documents needed to guarantee payment of services.
Perform other duties as assigned by management to help the company meets its goals.

Job Qualifications:

Ability to perform tasks independently
1+ years Medical A/R Monitoring/ Billing Experience (Required)
Ability to used Windows based software program, and fax/imaging/copy machine (Required)
Medical Terminology (Required)
ICD-9 Coding Knowledge (Preferred)
Exposure to EMS industry (Preferred)
Higher Education Degree (Preferred)
High School Diploma or Equivalent (Required)

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